Help & FAQ

A little help, right when you need it

Ordering, availability, shipping, and support — all in one easy place.

Ordering

How do I start a custom order?: Email [email protected] with your idea and we will help you shape the design.
Can I request something not shown on the site?: Yes. Custom ideas are always welcome.
When does my custom order begin?: Custom orders begin after your design is confirmed and your character claim is placed.

Availability

Are items always in stock?: Most favorites are released in small batches. If something sells out, keep an eye on the next restock.
What does ready to ship mean?: Ready-to-ship pieces are already made and packaged from the styles available when ordered.
Do popular styles come back?: Yes. The most-loved looks usually return in future restocks, and they tend to go quickly.

Shipping

How long does shipping take?: USPS shipments usually arrive within 3 to 7 business days after your order ships, though busy seasons can add extra time.
Should I order early for an event?: Yes. Ordering early for birthdays, holidays, parties, and special events is always recommended.
Do you offer pickup?: If pickup is available for your order, those details are shared during confirmation.

Changes & support

Can I make changes after I order?: Changes may be possible before production begins. Contact [email protected] as soon as possible.
What if something arrives damaged or incorrect?: Email [email protected] within 3 days of delivery with your order details and photos.
Where should I go for help?: The support inbox is always the best place to start: [email protected].

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